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PROBLEMS IP TUNNELING WITH ETS - Printable Version

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PROBLEMS IP TUNNELING WITH ETS - Carlos Padilla - 04.12.2018

Hi, 

Please I need help with a LM5 lite power, I can't program with this.

The firmware version is 20180828, and th ETS error is "The interface is not reachable".


You can see the configuration in the picture.

Thanks.

RE: PROBLEMS IP TUNNELING WITH ETS - Daniel - 04.12.2018

Did you try restarting ETS? The config looks good.

RE: PROBLEMS IP TUNNELING WITH ETS - Carlos Padilla - 04.12.2018

(04.12.2018, 16:44)Daniel. Wrote: Did you try restarting ETS? The config looks good.

Yes, I tried, but It didn't work.

RE: PROBLEMS IP TUNNELING WITH ETS - CHOUAIBOU - 05.12.2018

(04.12.2018, 16:55)Carlos Padilla Wrote:
(04.12.2018, 16:44)Daniel. Wrote: Did you try restarting ETS? The config looks good.

Yes, I tried, but It didn't work.

Hi Carlos,
There is a test button in ETS. Use this button to test the communication between ETS and LM if it is Ok or not.
If not ok, check your computer static IP address and make sure that all things are Ok.
If your computer static IP address is Ok, you can simply delete the previous connection in ETS, the software will detect automatically your LM and display a new connection. Perform a test and if ok, select it.


B.R,
Chouaibou.

RE: PROBLEMS IP TUNNELING WITH ETS - Carlos Padilla - 05.12.2018

(05.12.2018, 04:47)CHOUAIBOU Wrote:
(04.12.2018, 16:55)Carlos Padilla Wrote:
(04.12.2018, 16:44)Daniel. Wrote: Did you try restarting ETS? The config looks good.

Yes, I tried, but It didn't work.

Hi Carlos,
There is a test button in ETS. Use this button to test the communication between ETS and LM if it is Ok or not.
If not ok, check your computer static IP address and make sure that all things are Ok.
If your computer static IP address is Ok, you can simply delete the previous connection in ETS, the software will detect automatically your LM and display a new connection. Perform a test and if ok, select it.


B.R,
Chouaibou.

Hi Chouaibou,

Thanks for your answer.

The communication test isn't ok, the IP computer's address is ok, and The software ETS detect automatically the LM but show the message as you can see in the picture. I tried with another PC but I had the same result.

RE: PROBLEMS IP TUNNELING WITH ETS - FatMax - 05.12.2018

Have you tried it with NAT enabled?

RE: PROBLEMS IP TUNNELING WITH ETS - Carlos Padilla - 07.12.2018

(05.12.2018, 14:12)FatMax Wrote: Have you tried it with NAT enabled?h 

Hi FatMax,

Thanks for your answer. I tried with manual configuration and enable Connecting using NAT mode, it works.