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+--- Thread: Fail Sync Cloud Alexa (/showthread.php?tid=2832)
Fail Sync Cloud Alexa - Hyxion14 - 07.09.2020
Hi, I am adding features to the alexa APP in LM.
At the end I have pressed the button "Sync cloud" and it gives me an error.
How can I know what problem I have, it just gives an error.
Thank you.
RE: Fail Sync Cloud Alexa - Daniel - 07.09.2020
Any error in Error tab in LM?
RE: Fail Sync Cloud Alexa - Hyxion14 - 07.09.2020
(07.09.2020, 16:07)Daniel. Wrote: Any error in Error tab in LM?
not today.
I have logged an error from yesterday:
Línia 350: MQTT.client:handler(): Not connected
But that mistake is from yesterday. Today you do not have any errors.
I have restarted it and the problem is not corrected.
RE: Fail Sync Cloud Alexa - davidchispas - 07.09.2020
(07.09.2020, 16:16)Hyxion14 Wrote:(07.09.2020, 16:07)Daniel. Wrote: Any error in Error tab in LM?
not today.
I have logged an error from yesterday:
Línia 350: MQTT.client:handler(): Not connected
But that mistake is from yesterday. Today you do not have any errors.
I have restarted it and the problem is not corrected.
The same problem happened to me and I had to follow these instructions from Daniel,
Hi
Cloud is working, it is probably something with your device. Try logging out and then in again. Make sure all the network settings are correct. Anny errors in error tab?
If this won't help then install Storage viewer and delete:
doxsw:alexa:devices
doxsw:alexa:devicds2
This will delete all alexa settings and you can start again
RE: Fail Sync Cloud Alexa - Hyxion14 - 08.09.2020
(07.09.2020, 16:35)davidchispas Wrote:(07.09.2020, 16:16)Hyxion14 Wrote:(07.09.2020, 16:07)Daniel. Wrote: Any error in Error tab in LM?
not today.
I have logged an error from yesterday:
Línia 350: MQTT.client:handler(): Not connected
But that mistake is from yesterday. Today you do not have any errors.
I have restarted it and the problem is not corrected.
The same problem happened to me and I had to follow these instructions from Daniel,
Hi
Cloud is working, it is probably something with your device. Try logging out and then in again. Make sure all the network settings are correct. Anny errors in error tab?
If this won't help then install Storage viewer and delete:
doxsw:alexa:devices
doxsw:alexa:devicds2
This will delete all alexa settings and you can start again
I have tried:
- delete the alexa data from the "Storage Viewer"
- Uninstall the alexa app from the LM
- Reboot the LM
- Reinstall the Alexa APP
- Login to the cloud account and try to configure something.
Synchronization with the cloud keeps failing.
I have tried to synchronize with another email account from another LM and it works, but when I put the account assigned to this LM, it doesn't sync, why?
RE: Fail Sync Cloud Alexa - Daniel - 08.09.2020
Send me the account email to PM, will check if all is ok with it.
RE: Fail Sync Cloud Alexa - davidchispas - 09.10.2020
Good Morning,
I had to replace an LM, I have dumped the backup copy of the old one to the new one. Alexa doesn't sync.
Can I do anything other than delete and start over?
RE: Fail Sync Cloud Alexa - Daniel - 09.10.2020
(09.10.2020, 08:17)davidchispas Wrote: Good Morning,Logout and then login again to cloud via LM in Alexa app.
I had to replace an LM, I have dumped the backup copy of the old one to the new one. Alexa doesn't sync.
Can I do anything other than delete and start over?
RE: Fail Sync Cloud Alexa - davidchispas - 09.10.2020
(09.10.2020, 08:26)Daniel. Wrote:Nothing, that doesn't work.(09.10.2020, 08:17)davidchispas Wrote: Good Morning,Logout and then login again to cloud via LM in Alexa app.
I had to replace an LM, I have dumped the backup copy of the old one to the new one. Alexa doesn't sync.
Can I do anything other than delete and start over?
It's a chore to have to delete all settings and redo it. A backup for the alexa configuration should be enabled for these cases.
Last time I had to delete the configuration in storage and start again ...
RE: Fail Sync Cloud Alexa - Daniel - 09.10.2020
Can you share your backup? We will try to fix it.