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+--- Thread: Cloud remote problem (/showthread.php?tid=3737)
Cloud remote problem - CristianAgata - 08.12.2021
Hi @ all,
I have a problem on new cloud in a plant that it is going made me crazy.....
I can't understand why, but if internet connection faults and then it cames back, the cloud connection doesn't go up. The strange is that on the app in LM (local) as you can see in the screenshot, it indicates connection ok. But if I try to connect with the browser in remote connection the led is red and the it shows "LM is out connection".
No errors in the logs and local all works fine. The only way to go up the cloud is restart the LM.
If it can help you, this happens always after this event error: disconnected - Broken pipe, code 14
Best regards Cristian
RE: Cloud remote problem - Daniel - 08.12.2021
Question which I need to ask. Latest FW and apps up to date?
RE: Cloud remote problem - CristianAgata - 08.12.2021
(08.12.2021, 14:47)Daniel Wrote: Question which I need to ask. Latest FW and apps up to date?
Yes all update.
RE: Cloud remote problem - admin - 08.12.2021
What is your LM ID? It is written in the left bottom side of the LM Cloud app. Send via PM please.
RE: Cloud remote problem - CristianAgata - 08.12.2021
(08.12.2021, 15:25)admin Wrote: What is your LM ID? It is written in the left bottom side of the LM Cloud app. Send via PM please.
Ok
RE: Cloud remote problem - admin - 09.12.2021
The issue has been identified but it will take some time to fix because a third-party component has to be modified first. We will keep you updated.
RE: Cloud remote problem - CristianAgata - 09.12.2021
(09.12.2021, 12:00)admin Wrote: The issue has been identified but it will take some time to fix because a third-party component has to be modified first. We will keep you updated.
Ok let me know when you are ok.
BR Cristian
RE: Cloud remote problem - admin - 10.12.2021
A work-around has been implemented for this issue. Please check if it's working correctly for you now.
RE: Cloud remote problem - CristianAgata - 10.12.2021
(10.12.2021, 11:10)admin Wrote: A work-around has been implemented for this issue. Please check if it's working correctly for you now.
Thanks, Do I need to update something?
BR Cristian
RE: Cloud remote problem - admin - 10.12.2021
The change is implemented on the cloud side. No need to change anything on LM.
RE: Cloud remote problem - CristianAgata - 10.12.2021
(10.12.2021, 11:16)admin Wrote: The change is implemented on the cloud side. No need to change anything on LM.
Ok, I will check and let you know.
BR
RE: Cloud remote problem - CristianAgata - 25.12.2021
(10.12.2021, 11:10)admin Wrote: A work-around has been implemented for this issue. Please check if it's working correctly for you now.Nothing, I still have the problem, attached the screen shot of the problem. It seems all sincro but It doesn't update the states.
Best regards Cristian
RE: Cloud remote problem - CristianAgata - 26.12.2021
Little update..... I 've changed the SPI firewall of the router and now it seems works..... I will take you update.
BR Cristian