Vis problem

[anysma]

LM stops to work with cloud. The sync is ok but the mosaic don’t work from the cloud. The same problem with the Alexa.
Another problem is that I wait firmware to solve the problems with iPhone but the new firmewares stops at 12/22
Thank You
Spiros Kalisperakis
Electrical eng.

[Daniel]

What are the logs in Lm cloud app?

[anysma]

The cloud work fine with the green dot flash but the commands don't work at house. When i work local all works fine.

[Daniel]

Please provide the info I asked earlier, what green dot you refer to?

[Hoang Hien]

Hi, I have the same problem, even though I have updated the software for Logic Machine, Alexa is still crashing. When I give a command to Alexa, it still replies "ok" but doesn't execute the command in the Logic Machine. Please guide more, thanks

[admin]

Do you have "Status: connection OK" in the LM cloud app? Any errors in the LM cloud logs?

[Hoang Hien]

Yes, on cloud app LM sent me this code:
2023.05.04 04:00:19 error: previous connection failed - Lookup error., code 15
2023.05.03 18:26:52 error: disconnected - Unknown reason, code 19
How can I look up this code to find out where the error is

[admin]

Lookup error means that DNS cannot be reached. Go to System config > Status > Network utilities and run Ping to remote.logicmachine.net
Post what you get there.

[Hoang Hien]

ping hostname: remote.logicmachine.net

PING remote.logicmachine.net (168.119.164.110): 56 data bytes
64 bytes from 168.119.164.110: seq=0 ttl=53 time=162.648 ms
64 bytes from 168.119.164.110: seq=1 ttl=53 time=162.366 ms
64 bytes from 168.119.164.110: seq=2 ttl=53 time=162.124 ms
64 bytes from 168.119.164.110: seq=3 ttl=53 time=161.945 ms

--- remote.logicmachine.net ping statistics ---
4 packets transmitted, 4 packets received, 0% packet loss
round-trip min/avg/max = 161.945/162.270/162.648 ms

[admin]

Try rebooting LM and see if cloud gets connected.