Posts: 95
Threads: 17
Joined: Oct 2023
Reputation:
1
Hi
To disturb the client the least, we made a backup from the LM, and put it on a TEST LM.
When doing it again backwards, the restoring erased the icons/images of the Visu app... Is this a bug or does it make sence, that a backup, doesn't include icons/images, but a restorage makes it nil?
Posts: 8892
Threads: 48
Joined: Jun 2015
Reputation:
508
What is the firmware version on both LMs?
Posts: 95
Threads: 17
Joined: Oct 2023
Reputation:
1
20251204 on the one one site.
20240426 on the test LM
Posts: 8892
Threads: 48
Joined: Jun 2015
Reputation:
508
Install 2025 firmware on your test LM.
Posts: 95
Threads: 17
Joined: Oct 2023
Reputation:
1
Can I recover the lost Icons/images?
Posts: 8892
Threads: 48
Joined: Jun 2015
Reputation:
508
Check the Visu backup ZIP, icons and images can be extracted from there.
Posts: 95
Threads: 17
Joined: Oct 2023
Reputation:
1
Yeah, I noticed it should appear in that folder.. BUT... When backupping I didn't think it would affect the Visu, so I didn't backup the Visu. But then, when restoring the LM, it erased the Visu Icons and Images. That's what I was trying to phrase...
In my experience, when one backups the LM (without touching the Visu), it doesn't include Images/Icons, but when one restores that almost same file, it erases the Images/Icons...
Posts: 8892
Threads: 48
Joined: Jun 2015
Reputation:
508
Backup created using 2025 firmware includes Visu icons and images.