Tonight we will be migration to new cloud server. Our service will be stopped for several hours during the migration time. Mosaic cloud, Alexa and push notifications will be affected during this time. We will start at 22PM CET. We will do our best to do as fast as possible.
While migration we will introduce new functionality to our cloud user management. From tomorrow onward we will have 2 level user management like we have in Logic Machine. There will be admin user (current user) which will be able to assign permissions to dedicated cloud apps for normal users.
Due to new European data protection rules we are forced to implement some changes too. While next login to the cloud you will be asked to accept privacy policy. Every new user will also have to verify his email address.
As a benefit of email verification you will be able to easily change your password or restore when forgotten.
We apologies for any inconvenient during the disruption of the service.
30.05.2018, 19:02 (This post was last modified: 30.05.2018, 19:04 by tpospichal.)
Hello my client has a problem with Alexa. After permission and GDPR update he has to authorize his cloud account in LM skill app every day. Adding permission over LM android or ios does not work at all.
Thank you for the answer.
(30.05.2018, 19:02)tpospichal Wrote: Hello my client has a problem with Alexa. After permission and GDPR update he has to authorize his cloud account in LM skill app every day. Adding permission over LM android or ios does not work at all.
Thank you for the answer.
Hi
I'm not fully understand your issue. I assume you talk about 2 separate things.
1. Are you saying that to make alexa working you have to link Alexa accounts with LM every day? This do not make sense to me but please confirm.
2. In new user management you can gave access to another user to a app in LM. At the moment we have only Alexa and Mosaic. Every existing user is admin and there is no need to do anything all should work fine (I hope ) If you want to gave permission to sub user then such user must first register itself in the cloud with new email. You will then write this email in the username field.
PS. The cloud management app was not really designed for mobile devices as you would not configure LM in a smartphone ether. Anyhow it should work.
(30.05.2018, 19:02)tpospichal Wrote: Hello my client has a problem with Alexa. After permission and GDPR update he has to authorize his cloud account in LM skill app every day. Adding permission over LM android or ios does not work at all.
Thank you for the answer.
Hi
I'm not fully understand your issue. I assume you talk about 2 separate things.
1. Are you saying that to make alexa working you have to link Alexa accounts with LM every day? This do not make sense to me but please confirm.
2. In new user management you can gave access to another user to a app in LM. At the moment we have only Alexa and Mosaic. Every existing user is admin and there is no need to do anything all should work fine (I hope ) If you want to gave permission to sub user then such user must first register itself in the cloud with new email. You will then write this email in the username field.
PS. The cloud management app was not really designed for mobile devices as you would not configure LM in a smartphone ether. Anyhow it should work.
BR
Hello about right management I understand now how it works.
Alexa says "cannot communicate with that device" or something similar and only thing which helps is disconnect and connect again account in the alexa LM skill...
(30.05.2018, 19:02)tpospichal Wrote: Hello my client has a problem with Alexa. After permission and GDPR update he has to authorize his cloud account in LM skill app every day. Adding permission over LM android or ios does not work at all.
Thank you for the answer.
Hi
I'm not fully understand your issue. I assume you talk about 2 separate things.
1. Are you saying that to make alexa working you have to link Alexa accounts with LM every day? This do not make sense to me but please confirm.
2. In new user management you can gave access to another user to a app in LM. At the moment we have only Alexa and Mosaic. Every existing user is admin and there is no need to do anything all should work fine (I hope ) If you want to gave permission to sub user then such user must first register itself in the cloud with new email. You will then write this email in the username field.
PS. The cloud management app was not really designed for mobile devices as you would not configure LM in a smartphone ether. Anyhow it should work.
BR
Hello about right management I understand now how it works.
Alexa says "cannot communicate with that device" or something similar and only thing which helps is disconnect and connect again account in the alexa LM skill...
(30.05.2018, 19:02)tpospichal Wrote: Hello my client has a problem with Alexa. After permission and GDPR update he has to authorize his cloud account in LM skill app every day. Adding permission over LM android or ios does not work at all.
Thank you for the answer.
Hi
I'm not fully understand your issue. I assume you talk about 2 separate things.
1. Are you saying that to make alexa working you have to link Alexa accounts with LM every day? This do not make sense to me but please confirm.
2. In new user management you can gave access to another user to a app in LM. At the moment we have only Alexa and Mosaic. Every existing user is admin and there is no need to do anything all should work fine (I hope ) If you want to gave permission to sub user then such user must first register itself in the cloud with new email. You will then write this email in the username field.
PS. The cloud management app was not really designed for mobile devices as you would not configure LM in a smartphone ether. Anyhow it should work.
BR
Hello about right management I understand now how it works.
Alexa says "cannot communicate with that device" or something similar and only thing which helps is disconnect and connect again account in the alexa LM skill...
05.06.2018, 20:15 (This post was last modified: 05.06.2018, 20:31 by tpospichal.)
Hello Daniel any progress with my client repetitive login (disabling enabling skill) problem?
Thanks
Tomas
(05.06.2018, 20:15)tpospichal Wrote: Hello Daniel any progress with my client repetitive login (disabling enabling skill) problem?
Thanks
Tomas
I connect another account over right management and have a same problem. Every 24hours I have to enable and disable skill. Without that Alexa cannot connect to my devices.
