Cloud app

[fruitmans]

Hi
Ping  dosen't work with our cloud by design.  Can you tell me what installation is this? Here I mean some office or normal residential?  It could be that router  is blocking port 1883 if it is office.  You can also send me your cloud user to PM so I can check if all is OK on cloud with your user.
BR

I was busy last days and had no time to dig into it. When i tried the cloud interface today everything seems to be automagically ok now Don't ge me wrong i am happy that everything is ok now but i have absolutely no idea on what did change in the last days. Is there a way to find out what happened of should i leave it and accept the power of magic?

Edit: To provide you with an awnser: It is a normal residential installation. I did not block any ports intentionally in my router and it did (and does) work ok in most cases.