Schneider SL&HL no action Iphone bug

[domotiqa]

Hi,

Can you give some more info:

1) Do you have forwarded ports and does the customer use browser or only W4K app?
Yes 80. We tried every solution, safari, add to homescreeen, Wiseerr for knx app, logic machine app, and chrome with local and remote test. Only windows computer work for the customer.

2) Is the issue only remote or also local
I do a test by WIFI (local) and disabling wifi with WAN IP adress (same behaviour for the customer)

3) When using Wiser for KNX app you use cloud platform without ports, do you have a forwarding port to test the remote access? Does that works?
I don't try with cloud (too much delay). I have the 80 port open.

4) Is there any client that works? You say your phone does work, in that case server side should not be the issue as all clients gets same server response. Do you use browser or app? Local or remote connection?
The customer computer work. I tried with my iphone by remote access (I'm not to the customer house) and it was working. The problem occur only on the two iphone of the customer.

5) I still think i’ts a cache issue when the customer is using a browser combined with “add to homescreen” button.
Should be strange, I did a clear cache from ios/setting/safari. I reboot the iphone. And tried with all possible access I have (SE wiser knx, chrome, safari, logic machien app) both wifi and remote (3G) acess !

BR,

Erwin