W4K/Alexa not discovering devices

[adiaz]

Hi,

Few months ago, we configured one Wiser with Alexa app and it works correctly.

After 2 months aprox. the system crashed and we had to restore a backup on the system.

All okai but the client said Alexa not working. We took a look on the configuration and we saw that effectively touch config was not restablished and cloud connector ant IOT T3 Api were not installed.

We did all the manual again to configure Alexa for Wiser (we did the same that the first time, two or three times), but now Alexa don't discover any device..

Schneider technical service tried to help with no succes.. (did the same like us)

Any help please?

Client is getting angry..

Thanks..