Zigbee gateway integration

[GIA]

Hi,

We are to guys who purchased 2 pices of zigbee cc2531 dongle on the same order/supplyer.
He has the same Wiser with sw.2.7.0 , and the network configuration in the zigbee application updated it selv Perfectly and working well with lamps.

Me on the other end does not get any update in the PAN ID, Network key is there.
tried reinstall, reboot, usb dongle in/out, hitting S1 & S2 button.. Also tried same settings in the configuration, but get no contact and a zigbee error message (script)  in the Wiser Error log.

(tried channel 14/ PAN ID 55180)

Any tip?
BR
GIA