Mosaic Sync Error

[balatis]

Hello,

I hope you are well.
We are facing an issue with the LM cloud.
Although the project has been syncronized as you can see in the attached photos, the control elements are not displayed in mosaic remotely.
There is communication between server and cloud.

I send you the traceroute-file :

traceroute to remote.logicmachine.net (168.119.164.110), 30 hops max, 46 byte packets
1 speedport.ip (192.168.1.1) 1.149 ms 1.113 ms 1.104 ms
2 80.106.125.100 (80.106.125.100) 10.959 ms 10.909 ms 10.170 ms
3 nyma-asr99a-voul-asr9ka.backbone.otenet.net (79.128.241.1) 10.871 ms 11.274 ms 12.173 ms
4 kolmx83-ge-1-1-4.ath.OTEGlobe.gr (62.75.3.113) 12.211 ms * 62.75.4.225 (62.75.4.225) 14.827 ms
5 62.75.6.30 (62.75.6.30) 44.525 ms 62.75.27.18 (62.75.27.18) 45.154 ms 62.75.27.37 (62.75.27.37) 44.711 ms
6 oteglobe-gw.hetzner.com (213.133.113.37) 44.325 ms 43.959 ms 44.215 ms
7 core4.fra.hetzner.com (213.239.224.177) 44.051 ms core1.fra.hetzner.com (213.239.224.173) 44.407 ms 43.846 ms
8 core11.nbg1.hetzner.com (213.239.252.22) 47.428 ms core12.nbg1.hetzner.com (213.239.245.246) 47.400 ms core12.nbg1.hetzner.com (213.239.245.253) 47.305 ms
9 * * *
10 spine8.cloud1.nbg1.hetzner.com (213.133.114.58) 47.856 ms spine7.cloud1.nbg1.hetzner.com (213.133.114.50) 48.386 ms spine7.cloud1.nbg1.hetzner.com (85.10.237.166) 99.648 ms
11 * * *
12 11662.your-cloud.host (195.201.67.185) 47.212 ms 47.091 ms 47.583 ms
13 remote.logicmachine.net (168.119.164.110) 48.022 ms 46.052 ms 47.367 ms

Do you have any idea about this issue ?

Thank you in advance.

Hi 
I had this problem on several clients last week. I solved disabled the cloud and enable again. Before open cloud synchronize cloud. In my cases doing this it's been restarted.
BR Cristian

Good morning,
Unfortunatelly no change.
Any idea?