06.02.2025, 11:02
Hi everyone,
We’ve been dealing with an issue on our Logic Machine 5 for the past 4 years. It communicates with a BMS server (Desigo CC) over BACnet, but since day one, we've had recurring problems.
Occasionally, all objects sent to the BMS reset to 0, and we completely lose BACnet communication with the LM5. At first, this would happen once every 2 to 3 months, but recently, it's been happening much more frequently—three times just this past week.
The only solution we've found is to restart the LM5, which brings it back online.
One more thing that’s a bit odd: I remember updating the LM5 last year, but when I checked it now, I noticed the software version is still 20210326. I didn’t verify the software version after the update, so I’m wondering if that could be related.
Hardware: LM5 Lite (i.MX6)
Software: 20210326
Thanks in advance!
We’ve been dealing with an issue on our Logic Machine 5 for the past 4 years. It communicates with a BMS server (Desigo CC) over BACnet, but since day one, we've had recurring problems.
Occasionally, all objects sent to the BMS reset to 0, and we completely lose BACnet communication with the LM5. At first, this would happen once every 2 to 3 months, but recently, it's been happening much more frequently—three times just this past week.
The only solution we've found is to restart the LM5, which brings it back online.
One more thing that’s a bit odd: I remember updating the LM5 last year, but when I checked it now, I noticed the software version is still 20210326. I didn’t verify the software version after the update, so I’m wondering if that could be related.
Hardware: LM5 Lite (i.MX6)
Software: 20210326
Thanks in advance!