HL Erase

[mlaudren]

Hi,

Can you give us the Serial number of each product?
I think that first batchs were using sdcard that get locked prematurely, maybe it's some element to tell the sdcard will be soon readonly.

Did you check in the Alert/log/error logs for message and even in the user access log to validate that nobody connect and erase the device?

Hi,

the only log I see is related today. Let me eclosed what the log. It is normal so many messages?

I enclosed model of CPU. Where can I find serial number of products? Only on the external label or I can see in web broswer?

Thanks.

Hi,

The messages you see in the system logs are 'normal'.
The remote access feature is activated but you didn't not register your device, so the connection is being rejected by the server. And the homeLYnK start again and again ... You can disable the feature by clicking the arrow next to System, and 'Remote Connectivity', and 'No' on the pop-up that will appear to disable the feature.
or follow this link: http://www.schneider-electric.com/en/dow...ote_guide/

The SN is only available on the external enclosure, but base on the fact the hL is not known for remote access, you device is at least 1-2 year old I think.