Posts: 41
Threads: 6
Joined: Jun 2017
Reputation:
1
Hello,
Is there a problem with Alexa?
I have a client who tells me that Alexa is not working this afternoon.
On the other hand, today I have updated another LM firmware from 2018 to 2021 and it does not work either, is it because of the same problem?
Thanks
Posts: 136
Threads: 20
Joined: Jul 2015
Reputation:
0
Hello Daniel ,
Alexa has not worked since Thursday afternoon, the server is not responding. What is happening ?
BR
Jean-Marc
Posts: 11
Threads: 0
Joined: Jun 2019
Reputation:
0
I have the same problem. Since Thursday night (September 30, at midnight) it stopped working.
Posts: 38
Threads: 10
Joined: Dec 2017
Reputation:
0
Hello, me too and some clients too.
Posts: 4651
Threads: 24
Joined: Aug 2017
Reputation:
207
It should work now. Please check
------------------------------
Ctrl+F5
Posts: 46
Threads: 1
Joined: Mar 2019
Reputation:
1
All devices work again, thank´s Daniel
Posts: 136
Threads: 20
Joined: Jul 2015
Reputation:
0
(01.10.2021, 08:19)Daniel Wrote: It should work now. Please check
Thank's Daniel, but the problem remains when fairly recurrent, which is not very serious for our customers !
Jean-Marc
Posts: 41
Threads: 6
Joined: Jun 2017
Reputation:
1
Posts: 11
Threads: 0
Joined: Jun 2019
Reputation:
0
(01.10.2021, 08:19)Daniel Wrote: It should work now. Please check
I logged out of the Alexa App and logged in again. Resynced with the cloud. Rebooted LM. And rediscovered all advices in Alexa. But still I get "Sorry, xxx device is not responding."
Posts: 4651
Threads: 24
Joined: Aug 2017
Reputation:
207
(01.10.2021, 09:18)Kam Wrote: (01.10.2021, 08:19)Daniel Wrote: It should work now. Please check
I logged out of the Alexa App and logged in again. Resynced with the cloud. Rebooted LM. And rediscovered all advices in Alexa. But still I get "Sorry, xxx device is not responding."
Do you have any errors in error log?
------------------------------
Ctrl+F5
Posts: 11
Threads: 0
Joined: Jun 2019
Reputation:
0
(01.10.2021, 10:18)Daniel Wrote: (01.10.2021, 09:18)Kam Wrote: (01.10.2021, 08:19)Daniel Wrote: It should work now. Please check
I logged out of the Alexa App and logged in again. Resynced with the cloud. Rebooted LM. And rediscovered all advices in Alexa. But still I get "Sorry, xxx device is not responding."
Do you have any errors in error log?
Yes: Line 350: MQTT.client:handler(): Not connected
Posts: 4651
Threads: 24
Joined: Aug 2017
Reputation:
207
This usually say that No internet, or wrong network settings or port is blocked.
------------------------------
Ctrl+F5
Posts: 11
Threads: 0
Joined: Jun 2019
Reputation:
0
(01.10.2021, 10:21)Kam Wrote: (01.10.2021, 10:18)Daniel Wrote: (01.10.2021, 09:18)Kam Wrote: (01.10.2021, 08:19)Daniel Wrote: It should work now. Please check
I logged out of the Alexa App and logged in again. Resynced with the cloud. Rebooted LM. And rediscovered all advices in Alexa. But still I get "Sorry, xxx device is not responding."
Do you have any errors in error log?
Yes: Line 350: MQTT.client:handler(): Not connected
But that was from a few days ago. Nothing from today.
Posts: 4651
Threads: 24
Joined: Aug 2017
Reputation:
207
Do you use Mosaic30 (not beta) can you check if this work?
------------------------------
Ctrl+F5
Posts: 11
Threads: 0
Joined: Jun 2019
Reputation:
0
(01.10.2021, 10:27)Daniel Wrote: Do you use Mosaic30 (not beta) can you check if this work?
Mosaic 3.0 works properly. Only devices through Alexa do not repsond.
Posts: 4651
Threads: 24
Joined: Aug 2017
Reputation:
207
Is it possible to get remote access? If yes send to PM.
------------------------------
Ctrl+F5
Posts: 11
Threads: 0
Joined: Jun 2019
Reputation:
0
(01.10.2021, 14:12)Daniel Wrote: Is it possible to get remote access? If yes send to PM.
Yes, I sent you a PM.
Regards
Posts: 215
Threads: 65
Joined: Sep 2015
Reputation:
0
02.10.2021, 04:47
(This post was last modified: 02.10.2021, 05:05 by phongvucba.)
hi everyone !
I can't control it with Alexa either. I have also updated to the latest version.HW: LM5 Reactor IO V2 (i.MX6)
SW: 20210806
Alexa App:26.3.2021
I have re-linked my Alexa and LM accounts, but still not working (
Even create another Cloud LM account to reconnect.)
Can you help me !
Posts: 156
Threads: 27
Joined: May 2017
Reputation:
2
I have the same problem and many my customers.... Since Thursday night September 30, at midnight
Posts: 86
Threads: 10
Joined: Jul 2015
Reputation:
1
Hello, the same problem here too.
At 28/9 and 19/9 i had two error log groups for Alexa, Mosaic20 and Mosaic30 showing “MQTT.client:handler(): Not connected”.
Running version 20210510 on LM4.
Is there anything I can do to get back Alexa to work again?
|
