Mosaic Sync Error

[pouralise]

Hi, I meet some problem when I try to sync Mosaic to LM cloud. If I creat only 1 object in mosaic, I can sync it to LM cloud. But when I creat the 2nd object, the process will always be error. 

[Daniel]

Upgrade Firmware and see if this helps.

[admin]

Go to System config > Status > Network utilities and run Ping and Traceroute to cloud.logicmachine.net
Post what you get there.

[pouralise]

Upgrade Firmware and see if this helps.

As you can see in the screenshot, I've upgrade FW and mosaic and LM cloud to the most updated version

Go to System config > Status > Network utilities and run Ping and Traceroute to cloud.logicmachine.net
Post what you get there.

Here is the result that I ping and traceroute to cloud.logicmachine.net

Code:

PING cloud.logicmachine.net (157.90.169.227): 56 data bytes
64 bytes from 157.90.169.227: seq=0 ttl=52 time=226.874 ms
64 bytes from 157.90.169.227: seq=1 ttl=52 time=226.613 ms
64 bytes from 157.90.169.227: seq=2 ttl=52 time=226.350 ms
64 bytes from 157.90.169.227: seq=3 ttl=52 time=226.297 ms

--- cloud.logicmachine.net ping statistics ---
4 packets transmitted, 4 packets received, 0% packet loss
round-trip min/avg/max = 226.297/226.533/226.874 ms

Code:

traceroute to cloud.logicmachine.net (157.90.169.227), 30 hops max, 38 byte packets
1 192.168.1.1 (192.168.1.1) 0.291 ms 0.236 ms 0.221 ms
2 static.vnpt.vn (123.29.4.71) 1.556 ms 2.058 ms 1.828 ms
3 static.vnpt.vn (113.171.27.80) 2.137 ms 2.376 ms 2.193 ms
4 static.vnpt.vn (123.29.10.145) 29.624 ms 57.675 ms 30.107 ms
5 static.vnpt.vn (113.171.5.18) 36.674 ms 36.146 ms 37.528 ms
6 static.vnpt.vn (113.171.50.222) 25.228 ms 31.102 ms 28.379 ms
7 amsix-gw.hetzner.de (80.249.209.55) 225.756 ms 221.446 ms 204.792 ms
8 core1.fra.hetzner.com (213.239.203.157) 220.627 ms core4.fra.hetzner.com (213.239.245.18) 218.809 ms core4.fra.hetzner.com (213.239.252.45) 211.785 ms
9 core12.nbg1.hetzner.com (213.239.252.26) 229.130 ms 222.254 ms core11.nbg1.hetzner.com (213.239.252.22) 247.861 ms
10 spine12.cloud1.nbg1.hetzner.com (213.239.239.142) 269.953 ms spine14.cloud1.nbg1.hetzner.com (213.133.112.82) 216.481 ms spine13.cloud1.nbg1.hetzner.com (213.133.112.78) 224.977 ms
11 spine8.cloud1.nbg1.hetzner.com (85.10.237.94) 217.251 ms spine7.cloud1.nbg1.hetzner.com (85.10.237.166) 225.998 ms spine7.cloud1.nbg1.hetzner.com (85.10.237.162) 215.832 ms
12 * * *
13 19081.your-cloud.host (168.119.219.47) 209.816 ms 214.707 ms 207.472 ms
14 static.227.169.90.157.clients.your-server.de (157.90.169.227) 221.036 ms 220.928 ms 222.521 ms

and to remote.logicmachine.net

Code:

PING remote.logicmachine.net (168.119.164.110): 56 data bytes
64 bytes from 168.119.164.110: seq=0 ttl=52 time=217.757 ms
64 bytes from 168.119.164.110: seq=1 ttl=52 time=217.305 ms
64 bytes from 168.119.164.110: seq=2 ttl=52 time=217.116 ms
64 bytes from 168.119.164.110: seq=3 ttl=52 time=217.963 ms

--- remote.logicmachine.net ping statistics ---
4 packets transmitted, 4 packets received, 0% packet loss
round-trip min/avg/max = 217.116/217.535/217.963 ms

Code:

traceroute to remote.logicmachine.net (168.119.164.110), 30 hops max, 38 byte packets
1 192.168.1.1 (192.168.1.1) 0.257 ms 0.249 ms 0.223 ms
2 static.vnpt.vn (123.29.4.71) 1.906 ms 1.682 ms 1.610 ms
3 static.vnpt.vn (113.171.27.80) 3.781 ms 1.335 ms 1.948 ms
4 static.vnpt.vn (123.29.10.145) 29.534 ms static.vnpt.vn (123.29.6.77) 24.238 ms 24.749 ms
5 static.vnpt.vn (113.171.27.90) 30.468 ms 26.627 ms static.vnpt.vn (113.171.5.18) 29.544 ms
6 static.vnpt.vn (113.171.50.222) 28.970 ms 31.202 ms 25.261 ms
7 amsix-gw.hetzner.de (80.249.209.55) 252.021 ms 204.917 ms 204.529 ms
8 core4.fra.hetzner.com (213.239.252.45) 209.765 ms core1.fra.hetzner.com (213.239.203.157) 220.837 ms core4.fra.hetzner.com (213.239.245.18) 224.542 ms
9 core12.nbg1.hetzner.com (213.239.224.237) 219.056 ms core11.nbg1.hetzner.com (213.239.224.233) 210.182 ms 228.782 ms
10 spine12.cloud1.nbg1.hetzner.com (213.239.239.142) 216.713 ms spine11.cloud1.nbg1.hetzner.com (213.133.112.66) 214.078 ms spine13.cloud1.nbg1.hetzner.com (213.133.112.74) 215.429 ms
11 spine2.cloud1.nbg1.hetzner.com (213.133.112.90) 234.607 ms spine1.cloud1.nbg1.hetzner.com (213.133.112.194) 230.912 ms spine2.cloud1.nbg1.hetzner.com (213.133.108.166) 225.090 ms
12 * * *
13 11904.your-cloud.host (116.203.160.148) 206.842 ms 208.727 ms 209.071 ms
14 static.110.164.119.168.clients.your-server.de (168.119.164.110) 217.759 ms 218.407 ms 216.766 ms

[Daniel]

Latest fw is 20211215

[pouralise]

Latest fw is 20211215

Yes, My bad, but this is the 2nd LM that I use to test that. The first one I've already upgrade fw but it can't still sync Mosaic whenever I creat more than 1 object in Mosaic

[admin]

Do you have some firewall/filtering installed? Can you check if app installation from the store is working fine?

[pouralise]

Do you have some firewall/filtering installed? Can you check if app installation from the store is working fine?

I will record a video tomorrow to show you more details. Thank you for your help.

[Daniel]

If possible try testing same on different network.