config sync failed for mosaic

[Andrea Becagli]

Hi, I was trying to use the cloud service after a long time, instead of other solutions, but every time I try to sync the mosaic configuration I get an error:

Code:

1

2023.12.06 11:57:03 error: config sync failed for mosaic (117141) - wantwrite

The only thing that could be different from other installations is a custom widget with a background image. Is that an issue?

Please let me know because it is an essential widget and if that is the problem then I will have to change my plan of using cloud service

[Daniel]

Hard to say from just the error message, in general Mosaic do not like custom images and it is better to avoid them. I would need your backup to say more.

[Andrea Becagli]

I usually do not use them, but in this case, since the user interface needs to be understood by a lot of people I tried to be as simple as possible. Anyway I have attached the backup of the Mosaic. Let me know

[Daniel]

This project is very small and issue I mentioned happens when backup is around 9mb. Just loaded your backup to LM and sync to cloud worked just fine. Make sure you have latest apps and also the LM cloud app.

[Andrea Becagli]

I just checked and I have installed the last version of Mosic and Logic Machine Cloud. 


Maybe I got it wrong but you are telling me that small mosaic installations have problems with the cloud?    

[Daniel]

No other way around. Your project is fine as I tested it myself and uploaded to cloud. Big projects might have problem but already locally.
What firmware do you have?

[Andrea Becagli]

ah ok that makes more sense. I have the latest available 20230607.

Might this be a problem with TCP ports? Because the whole system is under a LTE Modem

[Daniel]

ah ok that makes more sense. I have the latest available 20230607.

Might this be a problem with TCP ports? Because the whole system is under a LTE Modem

Run this script once

Code:

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function checktcp(ip, port)   local sock = require('socket').tcp()   sock:settimeout(1)   local res, err = sock:connect(ip, port)   sock:close()   return res, err end -- change IP/PORT as needed res, err = checktcp('remote.logicmachine.net', 8883) if res then   log('connect OK') else   log('connect ERROR', err) end

And then once more but change port to 443
send logs

[Andrea Becagli]

both versions of the script gave back "connect ok". I guess ports are not a problem then. Can internet Sspeeds affect mosaic sync?

[Daniel]

yes it can and it is last think which comes to my mind.

[Andrea Becagli]

well than, that is probably my problem, f.... Because everything takes forever to load in this installation