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Confirmation of cloud account

I try to register a account in logic machine cloud fore a customer.
Unfortunately the customer didn't understand how to confirm the e-mail for the account and now the time for confirmation seems to be ended.

When I try to register the customer again the portal says: "This e-mail is already in use, check your inbox for a confirmation link".
But no new e-mail is coming.

Is it possible to delete the registered e-mail address and start over again some how?

BR Jonas
Send me the email you want to delete to PM.
Hi Daniel,

I got following fault message when trying to send you a PM:

Please correct the following errors before continuing:

Daniel. has reached their private message quota so your message could not be sent.
Try again

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