24.11.2021, 17:13
(24.11.2021, 10:33)Daniel Wrote: No this is not the case. Mosaic Beta on new cloud was major development and some changes were needed in the firmware and this is why latest FW is needed. Later app update will only impact some gui bugs/features but back-end will be the same.Client has shortcut on the desktop. When he open the shortcut interface works completely fine, but LM does not react. Looks like connection between LM And Cloud Is broken. I experienced same problem with another customers. Maybe new firmware helps...?
Can you explain clearly where your customer experienced your issue? I was testing everything today and could not identify any problems. If there is issue we need clear instructions how to reproduce. Maybe you can share your backup to test.