27.09.2022, 08:42
Hi, I meet some problem when I try to sync Mosaic to LM cloud. If I creat only 1 object in mosaic, I can sync it to LM cloud. But when I creat the 2nd object, the process will always be error.
Mosaic Sync Error
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27.09.2022, 08:42
Hi, I meet some problem when I try to sync Mosaic to LM cloud. If I creat only 1 object in mosaic, I can sync it to LM cloud. But when I creat the 2nd object, the process will always be error.
27.09.2022, 09:11
Go to System config > Status > Network utilities and run Ping and Traceroute to cloud.logicmachine.net
Post what you get there.
27.09.2022, 10:13
(27.09.2022, 08:57)Daniel Wrote: Upgrade Firmware and see if this helps. As you can see in the screenshot, I've upgrade FW and mosaic and LM cloud to the most updated version (27.09.2022, 09:11)admin Wrote: Go to System config > Status > Network utilities and run Ping and Traceroute to cloud.logicmachine.net Here is the result that I ping and traceroute to cloud.logicmachine.net Code: PING cloud.logicmachine.net (157.90.169.227): 56 data bytes Code: traceroute to cloud.logicmachine.net (157.90.169.227), 30 hops max, 38 byte packets and to remote.logicmachine.net Code: PING remote.logicmachine.net (168.119.164.110): 56 data bytes Code: traceroute to remote.logicmachine.net (168.119.164.110), 30 hops max, 38 byte packets
27.09.2022, 10:18
27.09.2022, 10:35
Do you have some firewall/filtering installed? Can you check if app installation from the store is working fine?
27.09.2022, 10:37
27.09.2022, 10:41
If possible try testing same on different network.
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Ctrl+F5
23.11.2024, 12:51
Hello,
I hope you are well. We are facing an issue with the LM cloud. Although the project has been syncronized as you can see in the attached photos, the control elements are not displayed in mosaic remotely. There is communication between server and cloud. I send you the traceroute-file : traceroute to remote.logicmachine.net (168.119.164.110), 30 hops max, 46 byte packets 1 speedport.ip (192.168.1.1) 1.149 ms 1.113 ms 1.104 ms 2 80.106.125.100 (80.106.125.100) 10.959 ms 10.909 ms 10.170 ms 3 nyma-asr99a-voul-asr9ka.backbone.otenet.net (79.128.241.1) 10.871 ms 11.274 ms 12.173 ms 4 kolmx83-ge-1-1-4.ath.OTEGlobe.gr (62.75.3.113) 12.211 ms * 62.75.4.225 (62.75.4.225) 14.827 ms 5 62.75.6.30 (62.75.6.30) 44.525 ms 62.75.27.18 (62.75.27.18) 45.154 ms 62.75.27.37 (62.75.27.37) 44.711 ms 6 oteglobe-gw.hetzner.com (213.133.113.37) 44.325 ms 43.959 ms 44.215 ms 7 core4.fra.hetzner.com (213.239.224.177) 44.051 ms core1.fra.hetzner.com (213.239.224.173) 44.407 ms 43.846 ms 8 core11.nbg1.hetzner.com (213.239.252.22) 47.428 ms core12.nbg1.hetzner.com (213.239.245.246) 47.400 ms core12.nbg1.hetzner.com (213.239.245.253) 47.305 ms 9 * * * 10 spine8.cloud1.nbg1.hetzner.com (213.133.114.58) 47.856 ms spine7.cloud1.nbg1.hetzner.com (213.133.114.50) 48.386 ms spine7.cloud1.nbg1.hetzner.com (85.10.237.166) 99.648 ms 11 * * * 12 11662.your-cloud.host (195.201.67.185) 47.212 ms 47.091 ms 47.583 ms 13 remote.logicmachine.net (168.119.164.110) 48.022 ms 46.052 ms 47.367 ms Do you have any idea about this issue ? Thank you in advance.
23.11.2024, 20:40
(23.11.2024, 12:51)balatis Wrote: Hello,Hi I had this problem on several clients last week. I solved disabled the cloud and enable again. Before open cloud synchronize cloud. In my cases doing this it's been restarted. BR Cristian
25.11.2024, 07:40
(23.11.2024, 20:40)CristianAgata Wrote:(23.11.2024, 12:51)balatis Wrote: Hello,Hi Good morning, Unfortunatelly no change. Any idea?
25.11.2024, 08:27
Click Sync configuration in LM Cloud app then click View logs and post what you get there.
25.11.2024, 09:38
(25.11.2024, 08:27)admin Wrote: Click Sync configuration in LM Cloud app then click View logs and post what you get there. Here you are
25.11.2024, 09:41
You need to provide logs from LM Cloud app:
25.11.2024, 09:53
(25.11.2024, 09:41)admin Wrote: You need to provide logs from LM Cloud app: 2024.11.25 11:23:46 config sync finished for trends (2) 2024.11.25 11:23:46 config sync finished for users (38) 2024.11.25 11:23:45 config sync finished for objectunits (2) 2024.11.25 11:23:45 config sync finished for objectnames (15657) 2024.11.25 11:23:44 config sync finished for objects (2623) 2024.11.25 11:23:44 config sync finished for mosaic (767953) 2024.11.25 11:23:43 config sync finished for push (76) 2024.11.25 11:23:42 config sync finished for base (16) 2024.11.25 11:19:49 config sync finished for trends (2) 2024.11.25 11:19:49 config sync finished for users (38) 2024.11.25 11:19:48 config sync finished for objectunits (2) 2024.11.25 11:19:48 config sync finished for objectnames (15657) 2024.11.25 11:19:47 config sync finished for objects (2623) 2024.11.25 11:19:47 config sync finished for mosaic (767953) 2024.11.25 11:19:46 config sync finished for push (76) 2024.11.25 11:19:46 config sync finished for base (16) 2024.11.25 11:03:50 config sync finished for trends (2) 2024.11.25 11:03:50 config sync finished for users (38) 2024.11.25 11:03:50 config sync finished for objectunits (2) 2024.11.25 11:03:49 config sync finished for objectnames (15657) 2024.11.25 11:03:48 config sync finished for objects (2623) 2024.11.25 11:03:48 config sync finished for base (16) 2024.11.25 11:03:47 connection OK 2024.11.25 11:03:47 connection started 2024.11.25 09:38:16 config sync finished for trends (2) 2024.11.25 09:38:15 config sync finished for users (38) 2024.11.25 09:38:15 config sync finished for objectunits (2) 2024.11.25 09:38:14 config sync finished for objectnames (15580) 2024.11.25 09:38:14 config sync finished for objects (2611) 2024.11.25 09:38:13 config sync finished for mosaic (767953) 2024.11.25 09:38:12 config sync finished for push (76) 2024.11.25 09:38:12 config sync finished for base (16) 2024.11.25 09:38:07 config sync finished for trends (2) 2024.11.25 09:38:07 config sync finished for users (38) 2024.11.25 09:38:06 config sync finished for objectunits (2) 2024.11.25 09:38:06 config sync finished for objectnames (15580) 2024.11.25 09:38:05 config sync finished for objects (2611) 2024.11.25 09:38:05 config sync finished for base (16) 2024.11.25 09:38:04 connection OK 2024.11.25 09:38:04 connection started 2024.11.25 09:29:52 config sync finished for trends (2) 2024.11.25 09:29:52 config sync finished for users (38) 2024.11.25 09:29:51 config sync finished for objectunits (2) 2024.11.25 09:29:51 config sync finished for objectnames (15580) 2024.11.25 09:29:50 config sync finished for objects (2611) 2024.11.25 09:29:50 config sync finished for mosaic (767953) 2024.11.25 09:29:49 config sync finished for push (76) 2024.11.25 09:29:48 config sync finished for base (16) 2024.11.25 09:29:44 config sync finished for trends (2)2024.11.25 11:23:46 config sync finished for trends (2) 2024.11.25 11:23:46 config sync finished for users (38) 2024.11.25 11:23:45 config sync finished for objectunits (2) 2024.11.25 11:23:45 config sync finished for objectnames (15657) 2024.11.25 11:23:44 config sync finished for objects (2623) 2024.11.25 11:23:44 config sync finished for mosaic (767953) 2024.11.25 11:23:43 config sync finished for push (76) 2024.11.25 11:23:42 config sync finished for base (16) 2024.11.25 11:19:49 config sync finished for trends (2) 2024.11.25 11:19:49 config sync finished for users (38) 2024.11.25 11:19:48 config sync finished for objectunits (2) 2024.11.25 11:19:48 config sync finished for objectnames (15657) 2024.11.25 11:19:47 config sync finished for objects (2623) 2024.11.25 11:19:47 config sync finished for mosaic (767953) 2024.11.25 11:19:46 config sync finished for push (76) 2024.11.25 11:19:46 config sync finished for base (16) 2024.11.25 11:03:50 config sync finished for trends (2) 2024.11.25 11:03:50 config sync finished for users (38) 2024.11.25 11:03:50 config sync finished for objectunits (2) 2024.11.25 11:03:49 config sync finished for objectnames (15657) 2024.11.25 11:03:48 config sync finished for objects (2623) 2024.11.25 11:03:48 config sync finished for base (16) 2024.11.25 11:03:47 connection OK 2024.11.25 11:03:47 connection started 2024.11.25 09:38:16 config sync finished for trends (2) 2024.11.25 09:38:15 config sync finished for users (38) 2024.11.25 09:38:15 config sync finished for objectunits (2) 2024.11.25 09:38:14 config sync finished for objectnames (15580) 2024.11.25 09:38:14 config sync finished for objects (2611) 2024.11.25 09:38:13 config sync finished for mosaic (767953) 2024.11.25 09:38:12 config sync finished for push (76) 2024.11.25 09:38:12 config sync finished for base (16) 2024.11.25 09:38:07 config sync finished for trends (2) 2024.11.25 09:38:07 config sync finished for users (38) 2024.11.25 09:38:06 config sync finished for objectunits (2) 2024.11.25 09:38:06 config sync finished for objectnames (15580) 2024.11.25 09:38:05 config sync finished for objects (2611) 2024.11.25 09:38:05 config sync finished for base (16) 2024.11.25 09:38:04 connection OK 2024.11.25 09:38:04 connection started 2024.11.25 09:33:33 error: cloud connection is not enabled 2024.11.25 09:29:52 config sync finished for trends (2) 2024.11.25 09:29:52 config sync finished for users (38) 2024.11.25 09:29:51 config sync finished for objectunits (2) 2024.11.25 09:29:51 config sync finished for objectnames (15580) 2024.11.25 09:29:50 config sync finished for objects (2611) 2024.11.25 09:29:50 config sync finished for mosaic (767953) 2024.11.25 09:29:49 config sync finished for push (76) 2024.11.25 09:29:48 config sync finished for base (16) 2024.11.25 09:29:44 config sync finished for trends (2)
25.11.2024, 10:14
See if it's working for you now.
25.11.2024, 10:25
25.11.2024, 12:36
This is an edge case - you have create a user before creating anything in Mosaic. Due to empty Mosaic config the user was not added to the ACL list. This issue could also be solved by re-saving the user and syncing cloud config.
25.11.2024, 13:12
(25.11.2024, 12:36)admin Wrote: This is an edge case - you have create a user before creating anything in Mosaic. Due to empty Mosaic config the user was not added to the ACL list. This issue could also be solved by re-saving the user and syncing cloud config. Oh, ok. We will keep it in mind. Thank you for your so quick response. |
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