Logic Machine Forum
Alexa problem - Printable Version

+- Logic Machine Forum (https://forum.logicmachine.net)
+-- Forum: LogicMachine eco-system (https://forum.logicmachine.net/forumdisplay.php?fid=1)
+--- Forum: Application Store (https://forum.logicmachine.net/forumdisplay.php?fid=11)
+--- Thread: Alexa problem (/showthread.php?tid=3598)

Pages: 1 2


Alexa problem - iridium - 30.09.2021

Hello, 

Is there a problem with Alexa?

I have a client who tells me that Alexa is not working this afternoon.

On the other hand, today I have updated another LM firmware from 2018 to 2021 and it does not work either, is it because of the same problem?


Thanks


RE: Alexa problem - JMM - 01.10.2021

Hello Daniel ,
Alexa has not worked since Thursday afternoon, the server is not responding. What is happening ?
BR


RE: Alexa problem - Kam - 01.10.2021

I have the same problem.  Since Thursday night (September 30, at midnight) it stopped working.


RE: Alexa problem - legolas2069 - 01.10.2021

Hello, me too and some clients too.


RE: Alexa problem - Daniel - 01.10.2021

It should work now. Please check


RE: Alexa problem - Sral1987 - 01.10.2021

All devices work again, thank´s Daniel


RE: Alexa problem - JMM - 01.10.2021

(01.10.2021, 08:19)Daniel Wrote: It should work now. Please check

Thank's Daniel, but the problem remains when fairly recurrent, which is not very serious for our customers !


RE: Alexa problem - iridium - 01.10.2021

Working, Thanks Daniel


RE: Alexa problem - Kam - 01.10.2021

(01.10.2021, 08:19)Daniel Wrote: It should work now. Please check

I logged out of the Alexa App and logged in again.  Resynced with the cloud.  Rebooted LM.  And rediscovered all advices in Alexa.  But still I get "Sorry, xxx device is not responding."


RE: Alexa problem - Daniel - 01.10.2021

(01.10.2021, 09:18)Kam Wrote:
(01.10.2021, 08:19)Daniel Wrote: It should work now. Please check

I logged out of the Alexa App and logged in again.  Resynced with the cloud.  Rebooted LM.  And rediscovered all advices in Alexa.  But still I get "Sorry, xxx device is not responding."

Do you have any errors in error log?


RE: Alexa problem - Kam - 01.10.2021

(01.10.2021, 10:18)Daniel Wrote:
(01.10.2021, 09:18)Kam Wrote:
(01.10.2021, 08:19)Daniel Wrote: It should work now. Please check

I logged out of the Alexa App and logged in again.  Resynced with the cloud.  Rebooted LM.  And rediscovered all advices in Alexa.  But still I get "Sorry, xxx device is not responding."

Do you have any errors in error log?

Yes: Line 350: MQTT.client:handler(): Not connected


RE: Alexa problem - Daniel - 01.10.2021

This usually say that No internet, or wrong network settings or port is blocked.


RE: Alexa problem - Kam - 01.10.2021

(01.10.2021, 10:21)Kam Wrote:
(01.10.2021, 10:18)Daniel Wrote:
(01.10.2021, 09:18)Kam Wrote:
(01.10.2021, 08:19)Daniel Wrote: It should work now. Please check

I logged out of the Alexa App and logged in again.  Resynced with the cloud.  Rebooted LM.  And rediscovered all advices in Alexa.  But still I get "Sorry, xxx device is not responding."

Do you have any errors in error log?

Yes: Line 350: MQTT.client:handler(): Not connected

But that was from a few days ago.  Nothing from today.


RE: Alexa problem - Daniel - 01.10.2021

Do you use Mosaic30 (not beta) can you check if this work?


RE: Alexa problem - Kam - 01.10.2021

(01.10.2021, 10:27)Daniel Wrote: Do you use Mosaic30 (not beta) can you check if this work?

Mosaic 3.0 works properly.  Only devices through Alexa do not repsond.


RE: Alexa problem - Daniel - 01.10.2021

Is it possible to get remote access? If yes send to PM.


RE: Alexa problem - Kam - 01.10.2021

(01.10.2021, 14:12)Daniel Wrote: Is it possible to get remote access? If yes send to PM.

Yes, I sent you a PM.

Regards


RE: Alexa problem - phongvucba - 02.10.2021

hi everyone !
I can't control it with Alexa either. I have also updated to the latest version.HW: LM5 Reactor IO V2 (i.MX6)
SW: 20210806
Alexa App:26.3.2021
I have re-linked my Alexa and LM accounts, but still not working (
Even create another Cloud LM account to reconnect.)
Can you help me !


RE: Alexa problem - balatis - 02.10.2021

I have the same problem and many my customers.... Since Thursday night September 30, at midnight


RE: Alexa problem - jetsetter - 02.10.2021

Hello, the same problem here too.
At 28/9 and 19/9 i had two error log groups for Alexa, Mosaic20 and Mosaic30 showing “MQTT.client:handler(): Not connected”.
Running version 20210510 on LM4.
Is there anything I can do to get back Alexa to work again?