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Mosaic cloud: problem connection? - Printable Version

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Mosaic cloud: problem connection? - Domoticatorino - 29.06.2022

Hi,
it seems that a customer of mine cannot manage his sytem by cloud.

I see green light of regular connection but when I try to send a command I cannot see anything on ETS debug. I am connect with Zerotier.

Last week the same thing happened to another customer. In that case I delated the network and everything works again.

This is the second time to a different customer. Before delating the network I would like to understand with you.

Thanks.

BR

RE: Mosaic cloud: problem connection? - admin - 29.06.2022

Do you have the latest LM cloud application installed? What if you reboot LM, does the data exchange start working again?

RE: Mosaic cloud: problem connection? - Domoticatorino - 29.06.2022

(29.06.2022, 12:48)admin Wrote: Do you have the latest LM cloud application installed? What if you reboot LM, does the data exchange start working again?

Hi Admin!

Last version installed! Reboot without success.

BR

RE: Mosaic cloud: problem connection? - admin - 29.06.2022

What is in the LM cloud app logs?

RE: Mosaic cloud: problem connection? - Domoticatorino - 30.06.2022

[attachment=2696 Wrote:admin pid='26595' dateline='1656515282']What is in the LM cloud app logs?

Hi Admin,
here enclosed logs.

Thanks.

BR

RE: Mosaic cloud: problem connection? - alexll - 30.06.2022

Same problem here. Lots of my clients lost their connection while using the cloud. It is a general problem and I don't understand why nobody is reporting it.
All our LogicMachine LM5 Lite are updated to the latest firmware and every app too (LM Cloud, Mosaic, etc).
This is the symbol that appears seconds before the disconnections:

RE: Mosaic cloud: problem connection? - admin - 30.06.2022

@Domoticatorino, the object list sent to the cloud is empty so control is not working. Can you send us your LM backup via e-mail so we can check? Use wetransfer.com because e-mail will block backup as attachment.

@alexll, is this using the LM app? Have you tried via browser?

RE: Mosaic cloud: problem connection? - Domoticatorino - 30.06.2022

(30.06.2022, 06:30)admin Wrote: @Domoticatorino, the object list sent to the cloud is empty so control is not working. Can you send us your LM backup via e-mail so we can check? Use wetransfer.com because e-mail will block backup as attachment.

@alexll, is this using the LM app? Have you tried via browser?

Hi Admin,
I verified and I found that all address was delated. But not only the GA but the all modbus devices, users, trends, scheduler. It seems that LM was completely delated.

Yesterday I did not realize it simply because the main page was normal.

I cannot understand. Can I send you backup in any case please?

Thanks.

BR

RE: Mosaic cloud: problem connection? - admin - 30.06.2022

Then it might be an SD card issue. Backup won't provide any useful information unfortunately.

RE: Mosaic cloud: problem connection? - Domoticatorino - 04.07.2022

(30.06.2022, 10:32)admin Wrote: Then it might be an SD card issue. Backup won't provide any useful information unfortunately.

Hi Admin. I know that Backup is not useful in this situation. 

I am keeping under control the situation.

BR

RE: Mosaic cloud: problem connection? - alexll - 04.07.2022

(30.06.2022, 06:30)admin Wrote: @Domoticatorino, the object list sent to the cloud is empty so control is not working. Can you send us your LM backup via e-mail so we can check? Use wetransfer.com because e-mail will block backup as attachment.

@alexll, is this using the LM app? Have you tried via browser?

I've just tried via browser and it works flawlessly. Why does it happen? Lots of my clients have iPhone + Logic Machine app and it seems cumbersome to make them change to a less intuitive way of accesing to Mosaic  Undecided

RE: Mosaic cloud: problem connection? - admin - 05.07.2022

Can you provide some more info on when does this happen? Do you get this issue when the app is started for the first time on when switching back to the app when it has been running for some time?

RE: Mosaic cloud: problem connection? - alexll - 08.07.2022

(05.07.2022, 06:46)admin Wrote: Can you provide some more info on when does this happen? Do you get this issue when the app is started for the first time on when switching back to the app when it has been running for some time?

Hi admin. I get this issue the first time I access to Mosaic with the app (no matter the client), a few seconds after. Once the connection is closed after that circle I saw you, if I access again, it works well.
This happens only with the cloud + the app, not locally.

RE: Mosaic cloud: problem connection? - alexll - 04.08.2022

(05.07.2022, 06:46)admin Wrote: Can you provide some more info on when does this happen? Do you get this issue when the app is started for the first time on when switching back to the app when it has been running for some time?


After a month, I can confirm Mosaic works flawlessly with Safari on iOS but not with the LogicMachine app. The second one is absolutely broken when using the cloud.


Please, I beg you to try it and fix it. Thanks in advance.

RE: Mosaic cloud: problem connection? - Daniel - 04.08.2022

Which account do you use on cloud? LM cloud account or google/microsoft?

RE: Mosaic cloud: problem connection? - alexll - 17.08.2022

(04.08.2022, 13:21)Daniel Wrote: Which account do you use on cloud? LM cloud account or google/microsoft?

Both of them, LM cloud account in some cases and Google ones in others. I don't know how is it possible that nobody is reporting this problem because, in my case, it happens on every iOS device  Huh

RE: Mosaic cloud: problem connection? - Daniel - 18.08.2022

For Google account did you fallow registration process and did you use generated password in the app?

RE: Mosaic cloud: problem connection? - alexll - 24.08.2022

(18.08.2022, 07:40)Daniel Wrote: For Google account did you fallow registration process and did you use generated password in the app?

Yes. As I said, the app works well and you can log in without problem, but, when you are inside using it, the connection gets lost in a few seconds.

RE: Mosaic cloud: problem connection? - Daniel - 25.08.2022

Hm, I could not recreate this issue. Can you describe exact setup? Device, operating system version. LM fw, Mosaic version, LM cloud version.

RE: Mosaic cloud: problem connection? - alexll - 30.08.2022

(25.08.2022, 07:25)Daniel Wrote: Hm, I could not recreate this issue. Can you describe exact setup? Device, operating system version. LM fw, Mosaic version, LM cloud version.

LogicMachine LM5 Lite, latest firmware from this forum (https://forum.logicmachine.net/showthread.php?tid=3755), latest Mosaic and LM cloud versions (updated every time an update appears at the app store).

The problem occurs mainly when the application is left open in the background and the customer enters or leaves home (switches from 4G to WiFi or vice versa).