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+--- Thread: LM RESET ON BLACKOUT (/showthread.php?tid=5066)
LM RESET ON BLACKOUT - gdimaria - 31.10.2023
Lately we happen to encounter the partial or complete loss of the project uploaded on LMs (light and Reactor) and Schneider wiser.
It has happened several times during power outages on machines not powered by UPS.
If I'm not mistaken, it should be written to flash memory every half hour or by pressing the "synchronize project" key.
In at least one case, we experienced a TOTAL loss: as if the machine had been reset to factory conditions.
In another case, we lost an entire day of work, NOT the last half hour.
How is this possible and what causes it and, above all, is it possible to make it more reliable?
Thanks
Peppe
RE: LM RESET ON BLACKOUT - admin - 31.10.2023
Make sure you have the latest firmware installed: https://forum.logicmachine.net/showthread.php?tid=4816&pid=31120#pid31120
RE: LM RESET ON BLACKOUT - gdimaria - 31.10.2023
(31.10.2023, 10:16)admin Wrote: Make sure you have the latest firmware installed: https://forum.logicmachine.net/showthread.php?tid=4816&pid=31120#pid31120
The latest firmware is in installed in all of them.
RE: LM RESET ON BLACKOUT - admin - 31.10.2023
Did you have a single power outage or several in a row?
RE: LM RESET ON BLACKOUT - gdimaria - 31.10.2023
I noticed just one event of power outage causes lost of data.
RE: LM RESET ON BLACKOUT - gdimaria - 21.11.2023
Another LM completely reset after a blackout!
This time the firmware was not the most recent, but 20230307.
The interesting thing is that he lost everything (objects, pages, etc.), except the project on Mosaic.
Have you had the opportunity to do some tests on this unpleasant inconvenience?
We need to know if something can be done or we have to necessarily put the LM under UPS and hope it never fails.
I await your kind reply.
Thank you
Peppe
RE: LM RESET ON BLACKOUT - Daniel - 21.11.2023
(21.11.2023, 08:56)gdimaria Wrote: Another LM completely reset after a blackout!
This time the firmware was not the most recent, but 20230307.
The interesting thing is that he lost everything (objects, pages, etc.), except the project on Mosaic.
Have you had the opportunity to do some tests on this unpleasant inconvenience?
We need to know if something can be done or we have to necessarily put the LM under UPS and hope it never fails.
I await your kind reply.
Thank you
Peppe
This particular firmware had a bug with such outcome. Make sure all LMs are up to date.
RE: LM RESET ON BLACKOUT - gdimaria - 21.11.2023
(21.11.2023, 08:58)Daniel Wrote:(21.11.2023, 08:56)gdimaria Wrote: Another LM completely reset after a blackout!
This time the firmware was not the most recent, but 20230307.
The interesting thing is that he lost everything (objects, pages, etc.), except the project on Mosaic.
Have you had the opportunity to do some tests on this unpleasant inconvenience?
We need to know if something can be done or we have to necessarily put the LM under UPS and hope it never fails.
I await your kind reply.
Thank you
Peppe
This particular firmware had a bug with such outcome. Make sure all LMs are up to date.
as already explainded, it happens with the last firmware too.
RE: LM RESET ON BLACKOUT - Patrik - 07.03.2024
Hi, I have LM5 Lite (i.MX6) and FW:20230607
There have been several outages in a row and the LM is empty, only the mosaic remains.
Memory is still used at 9%. Restarting didn't help, uploading FW 20230607 again didn't help.
I don't have backup
Is it at least possible to fix scripts and scenes?
thank you for any help
RE: LM RESET ON BLACKOUT - Daniel - 07.03.2024
I'm afraid nothing can be done. In an unlucky event when LM tries to save project and if power failure happen during this time the data can get corrupted. The SQL db has checks for corruption and if this is reported it will be discarded.
The best idea is to use an ups to prevent such situation. Having a backup is a must.
RE: LM RESET ON BLACKOUT - Patrik - 07.03.2024
thanks for the reply, I'll start again.
next time one will be smarter...
