Mosaic App Hang-Up Over VPN Connection

[shinsuke imai]

We are using 30 Logic Machines in various locations.
The hardware and software versions of the Logic Machine are as follows:
- HW: LM5 Lite + Ext (i.MX6)
- SW: 20230612

Sometimes, we need to view scada-main remotely via VPN for troubleshooting.
Usually, there are no problems, but occasionally, when accessing scada-main via a browser over VPN, a hang-up state occurs.
When the hang-up starts, there is no response from the browser, and a state without any response occurs for 5 minutes. During this time, all home control cannot be performed. However, ping is successful.
There are no logs related to this behavior, and there is no indication of a reboot.

How can we fix this unstable behavior?

[Daniel]

Hard to say anything from your description, try enabling zerotier and compare when this will happen.

[shinsuke imai]

Thank you for your advice.

Is there a way to see scada's application logs? I would like to know why it is hanging up.