Mosaic stopped working

[zuuper]

Hi,

When I added a few more widgets to some rooms, Mosaic suddenly stopped working. I also did an update on Mosaic to the latest version, so I don't know what caused what.
When I start Mosaic, it just spins, you never get into it.

I have uninstalled Mosaic and reinstalled. That didn't solve the problem. Need urgent help to solve it.

I have recorded the screen so you can see what happens. Sharing the clip via google photo here:
https://photos.app.goo.gl/RdFnNcQBFNiePNRT9


Thanks for the help

[admin]

Check browser console (F12) for any errors. Spinner is shown when websocket is not connected.

[zuuper]

If I press Mosaic - admin, then it works.
Tried opening console in google chrome, can't see anything there.

Watch video clips,
https://photos.app.goo.gl/WkMar8QtaCR6Zj9v7

Have also done the same thing in Microsoft Edge, there I got this:
See picture,
https://photos.app.goo.gl/vLLEyHM4UiBC51vo6

[Daniel]

Please send me your backup to PM.

[zuuper]

Please send me your backup to PM.

You have PM.

[Daniel]

Thanks, which firmware do you use?

[zuuper]

Thanks, which firmware do you use?

CPU-modell ARMv7 Processor rev 5 (v7l)
Linux-kärnversion 4.4.193

[Daniel]

Bottom left corner in LigicMachine, Version:....

[zuuper]

Bottom left corner in LigicMachine, Version:....

version 20190904

[Daniel]

Upgrade fw and all should work. Your backup works fine for me.

[zuuper]

Upgrade fw and all should work. Your backup works fine for me.

How do I upgrade ?

[Daniel]

https://openrb.com/wp-content/uploads/20...3.2022.pdf
page 91
https://openrb.com/firmwares/

[zuuper]

https://openrb.com/wp-content/uploads/20...3.2022.pdf
page 91
https://openrb.com/firmwares/

I have upgraded to the latest version. It's still the exact same error ..

[Daniel]

In this case we need to check your device, can you provide remote access?

[CristianAgata]

Hi,

When I added a few more widgets to some rooms, Mosaic suddenly stopped working. I also did an update on Mosaic to the latest version, so I don't know what caused what.
When I start Mosaic, it just spins, you never get into it.

I have uninstalled Mosaic and reinstalled. That didn't solve the problem. Need urgent help to solve it.

I have recorded the screen so you can see what happens. Sharing the clip via google photo here:
https://photos.app.goo.gl/RdFnNcQBFNiePNRT9


Thanks for the help

Hi,
It happens me too, I add icon and age as background to biggest.
Try to delate them.
Best regards Cristian

[gtsamis]

Hi,

Is there any problem with mosaic cloud access?

On local network, external via port forward and on android app (Cloud) everything works fine, the problem occurs on web browser and iPhone app when trying to access mosaic via cloud.
See screen recordings below
Mosaic Access From Browser Video
Mosaic Access From iPhone App Video

PS: FW is the latest 20221205

[admin]

The videos that you've linked to are not accessible.

[gtsamis]

The videos that you've linked to are not accessible.

Sorry... was shared private
Check links below:

https://drive.google.com/file/d/1lE673Y9...sp=sharing

https://drive.google.com/file/d/1GkP_34s...sp=sharing

[admin]

In browser console switch to Network tab and check if there are any errors reported when connecting to wss://remote.logicmachine.net:8443/mqtt

[gtsamis]

In browser console switch to Network tab and check if there are any errors reported when connecting to wss://remote.logicmachine.net:8443/mqtt

I have uploaded screen recordings and .har log file from developer tools on the folder below
https://drive.google.com/drive/folders/1...sp=sharing