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[Daniel]

Hello Mr. Erwin,

I have downloaded the Wiser app from Play store and I tried to create an account.

I  followed the steps according to the introductions and in the last step after the MAC entering it returns me an error "Wiser for KNX not known by the system. Contact the technical support team to continue."

Thanks in advance for your help!

Erwin or anybody here will not be able to help you. Contact SE support. You probably have old HW which is not registered.

PS. Please do not mix up threads with different questions. It is impossible to find anything later.