01.04.2021, 10:42
The official path for support is contacting your customer care center (ccc) in your country, they will create a case that can be escalated to the highest level of support.
I answered your PM, just as Daniel suspect i guess you have a very old HW1 homeLYnk that is not known in the system, it can be added manually if needed but requires some steps to create the open VPN key of your device that needs to be added to our cloud.
I answered your PM, just as Daniel suspect i guess you have a very old HW1 homeLYnk that is not known in the system, it can be added manually if needed but requires some steps to create the open VPN key of your device that needs to be added to our cloud.