Mosaic cloud: problem connection?

[alexll]

@Domoticatorino, the object list sent to the cloud is empty so control is not working. Can you send us your LM backup via e-mail so we can check? Use wetransfer.com because e-mail will block backup as attachment.

@alexll, is this using the LM app? Have you tried via browser?

I've just tried via browser and it works flawlessly. Why does it happen? Lots of my clients have iPhone + Logic Machine app and it seems cumbersome to make them change to a less intuitive way of accesing to Mosaic