Cloud Remote.logicmachine.net

[Kilogica]

Hi to everyone,

We have different client that utilize the Lm5lite via cloud with the "old" app and via the web-site remote.logicmachine.net
The mosaic app work flawlessly in that scenario, but with the client account the trends and the schedulers give the "Error: scheduler load failed or access denied" when i try to open the relative tile.

The permission for this type of account are enabled via the user access menu where I entered their emails.
I already check if the permission on the user access menu are all enabled for this users and I try syncing multiple time the cloud.
I also try the same scenario with 2 difference  LM5 Lite with difference firmware (20240426 and 20230612) but I have the same error.


I don't have this problem using the logic machine account that "own" the cloud network where the LM5lite is registered.

My questions are:
Only the "principal" cloud acconut can access the trends and the schedulers or there is a way for visualize the trend and the schedulers on the "slave" account ?
Am I missing some type of settings ?

Thanks in advance

Team Kilogica