Amazon Echo / Alexa app

[morak]

Hi, I had the same when I had latest Mosaic and the Cloud Mosaic installed via file. Once uninstalled the Mosaic Cloud all started to work. Latest Mosaic from the store already contain all the cloud stuff.  In short both apps tried to connect to cloud.

Hi morak thanks for your reply, 

so in order for me to understand correctly, do you suggest to uninstall the Mosaic 2.0 application completely or should I just click on the "Sign Out" button on the "Cloud (beta)" menu item of the Mosaic 2.0 administration?  

Please note that I don't have any "Mosaic Cloud" app installed manually, just using the "Mosaic 2.0" app that I got from the store.

Thanks
T.

OK then you have different case.  You can try to uninstall and install again but not sure if this will help. I had 2 Mosaics installed and this created the same error you pointed here.