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Logic Machine Forum › LogicMachine eco-system › Visualization v
Mosaic Sync Error

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Mosaic Sync Error
PabloCoVa Offline
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#21
25.11.2024, 13:58
(25.11.2024, 12:36)admin Wrote: This is an edge case - you have create a user before creating anything in Mosaic. Due to empty Mosaic config the user was not added to the ACL list. This issue could also be solved by re-saving the user and syncing cloud config.

Hello, I have the same problem and this solution does not work for me.
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admin Offline
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#22
25.11.2024, 14:01
@PabloCoVa, your LM is not connected to cloud and Mosaic config is not synchronized. Check LM Cloud app logs as mentioned here: https://forum.logicmachine.net/showthrea...0#pid37130
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balatis Offline
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#23
02.12.2024, 09:39
(25.11.2024, 13:12)balatis Wrote:
(25.11.2024, 12:36)admin Wrote: This is an edge case - you have create a user before creating anything in Mosaic. Due to empty Mosaic config the user was not added to the ACL list. This issue could also be solved by re-saving the user and syncing cloud config.

Oh, ok.
We will keep it in mind.
Thank you for your so quick response.

Good morning and have a nice week,

Unfortunatelly, the same issue appeared with the same customer.
The issue was resolved by deletion and creating again the user as you said.

Why does this happen ,while it was working properly? Wiil this happen again?
Thank you in advance.
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admin Offline
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#24
02.12.2024, 10:53
This won't happen again if you have created a user when a Mosaic configuration already exists.
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balatis Offline
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#25
02.12.2024, 11:39
(02.12.2024, 10:53)admin Wrote: This won't happen again if you have created a user when a Mosaic configuration already exists.

Although we had configured the mosaic, this happened again.
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admin Offline
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#26
02.12.2024, 14:17
Is it still not working for you? Send the cloud login via PM.
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