mobile devices registration on Cloud

[gdimaria]

hi,

after registering a mobile device, it happens that at the next access I can not find it anymore.

what happen?

Thank you

Peppe

[Daniel]

Hi
Please explain which application you are using. Are you talking about cloud app and push notifications?
BR

[gdimaria]

Hi
Please explain which application you are using.  Are you talking about cloud app and push notifications?
BR

exactly.

[Daniel]

OK then please explain step by step what are you doing and where is the issue.
PS. Cloud app must be installed first on LM before notification is enabled on mobile app.

[gdimaria]

OK then please explain step by step what are you doing and where is the issue.
PS. Cloud app must be installed first on LM before notification is enabled on mobile app.

I noticed it happens only on iOS devices. Regardless the browser used (chrome o safari).