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Error: trend load failed or access denied
#1
Hello!

I have problem with trends on remote cloud portal, I receive this error:
"Error: trend load failed or access denied"
I tried to update sync configuration but this issue is not solved.
Reply
#2
(21.01.2023, 17:30)Dario Wrote: Hello!

I have problem with trends on remote cloud portal, I receive this error:
"Error: trend load failed or access denied"
I tried to update sync configuration but this issue is not solved.

Hi Dario,
Have you given the access in the user account?
If you are using the cloud, I think you must update the firmware at the last version.

Best regards Cristian
Reply
#3
(21.01.2023, 18:10)CristianAgata Wrote:
(21.01.2023, 17:30)Dario Wrote: Hello!

I have problem with trends on remote cloud portal, I receive this error:
"Error: trend load failed or access denied"
I tried to update sync configuration but this issue is not solved.

Hi Dario,
Have you given the access in the user account?
If you are using the cloud, I think you must update the firmware at the last version.

Best regards Cristian

Hi Cristian,
yes I give the access in the user account.
Last firmware is 20211215 or RC1?
Reply
#4
(22.01.2023, 15:13)Dario Wrote:
(21.01.2023, 18:10)CristianAgata Wrote:
(21.01.2023, 17:30)Dario Wrote: Hello!

I have problem with trends on remote cloud portal, I receive this error:
"Error: trend load failed or access denied"
I tried to update sync configuration but this issue is not solved.

Hi Dario,
Have you given the access in the user account?
If you are using the cloud, I think you must update the firmware at the last version.

Best regards Cristian

Hi Cristian,
yes I give the access in the user account.
Last firmware is 20211215 or RC1?

RC1
Reply


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